RETURNS

 

1. MONEY RETURNS

1.1 Exchange of goods

According to Czech an unworn and originaly packed product can be returned within 30 days of the delivery.
Refunds for goods returned within 30 days are only possible via bank transfer. By law, the buyer has two years guarantee for the goods. The guarantee is not applicable on any damages caused by the buyer, or wear of materials caused by unappropriate usage.

1.2 Exchanging goods

If necessary, your unused and undamaged goods can be exchanged for a different design or size or goods. You need to sentd the product as a registered parcel (no COD) to our address. Costs associated with exchanging process are on buyer's own expanses. Exchange can be made in person of course, but only after prior phone or e-mail agreement.

1.3 The received goods do not match the order

If the goods buyer has received are not in conformity with the order (purchase agreement), the buyer has the right for a free and immediate remedy.  Buyer have the right to demand:

- Exchange of goods or repair

- Reasonable price discount

- Cancellation


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